I'm unable to send or receive messages.

Let’s run through a few quick checks to get you back on track:

• Do you have a strong network signal?

• Is your phone bill paid and current?

• Have you missed a software update on your phone?

• Tried turning your phone off and on again?

If messages still aren’t coming through, our Help Team is ready to assist—just reach out via live chat on our website.

Updated on: 09/07/2025