What Happens After You File a Complaint?

Once we receive your complaint, we will:

• Acknowledge Complaint: We will acknowledge your complaint within 24 hours .

• Investigate the Issue: We will review the details of your complaint and conduct a thorough investigation. This may involve speaking with relevant staff members, checking records, and gathering any necessary information.

• Provide a Response: We aim to resolve your complaint as quickly as possible. We will provide a response within 1-2 business days, detailing our findings and any actions we plan to take to resolve the issue.

• Propose a Solution: If the complaint is upheld, we will offer a suitable resolution, which may include:
• • • Providing a refund or credit to your account
    • Offering an alternative service
    • Apologizing and taking corrective actions to prevent similar issues in the future

Updated on: 27/06/2025