What should I do to suspend my service if my phone is lost or has been stolen?

We're sorry to hear about your phone.

To suspend service on your current device, simply visit our website and contact our Help Team via Live Chat.

f you recover your phone (fingers crossed!), get a new one, or switch to a temporary device, just open the app or reach out to our Help Team again. We’ll have you back up and running in no time!

Updated on: 09/07/2025