Why is my data not working when I'm abroad?
Looks like your data might be on strike—understandable, considering the 9-to-5 grind! But don’t worry, there’s usually an easy fix.
The most common reason for this is that Data Roaming isn’t turned on. To enable it:
- Go to your settings
- Select your SIM
- Turn Data Roaming to On
Your eSIM might be switched off, Airplane Mode could be on, or you might be in an area with weak signal. Try checking these and restarting your device.
Another possibility is that you’ve used up your monthly EU roaming allowance. You can check this in the 'Plans' section of the app.
Just a heads-up: our eSIMs currently support EU and UK roaming only. If you're outside those regions, your phone won’t connect—we’re working on it!
Still having trouble? Reach out to our Help Team via live chat on our website or app. We’re here to get you sorted!
Updated on: 09/07/2025
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