Why isn’t my phone connecting to the network?

Start by checking the basics:

1. Make sure Airplane Mode is turned off

2. Ensure Mobile Data is switched on

3. Confirm there are no network outages in your area

Still no luck? While you're connected to Wi-Fi, reach out to our Help Team via live chat on our website - we’re here to get you back up and running.

Updated on: 09/07/2025