• Can I stop receiving marketing notifications?

  Absolutely! You can opt out of marketing emails and SMS notifications at any time by clicking 'Unsubscribe' at the bottom of any message. Just so you know, we’ll still send essential service and transactional updates when needed. Other than that, your inbox gets a well-deserved break. (We’ll miss popping in!)Some readers

• How do I modify my payment details

  Update your payment information by navigating to 'Payment Methods' under the Settings section of the PortalSome readers

• Is it possible to receive a VAT receipt or invoice for my plan payment?

  Unfortunately, we’re all about the fun side of life, so we don't offer business plans or provide VAT receipts or business invoices.Few readers

• Can I update the name or email address linked to my SumoSim account

  Unfortunately, it's not possible to update the email address associated with your SumoSim account at this time. We’re actively working on making this feature available soonFew readers

• Is it possible to close the account of a deceased person?

  We’re deeply sorry for your loss. Please reach out to our Help Team via our website, and we’ll be here to support you through this process.Few readers

• How can I close my SumoSim account?

  We’re truly sorry to see you go. If you’ve decided to leave, you can deactivate your account anytime in the customer dashboard Settings section.. If you're just looking to take a break, consider turning off auto-renew instead. This will pause your recurring plan, and after 6 months of inactivity, your eSIM and account will automatically deactivate. We’ll miss having you around — but your time with us won’t be forgotten.Few readers