• What are the consequences of not paying for my plan?

  Our monthly rolling plans are billed in advance for the upcoming month. If payment isn't received, your SIM or eSIM won't be loaded with data, and you won’t be able to send texts or make calls. However, you’ll still be able to receive incoming calls and messages, so you won’t be completely cut off. Please note that loyalty rewards won’t be issued for any unpaid month unless the outstanding balance is cleared.Some readers

• How can i change my billing address?

  Updating your billing address is simple. Just go to your account settings, update your payment method, and enter your new address along with your card details.Some readers

• What occurs if my payment is unsuccessful?

  In the event that your payment is unsuccessful (don’t worry—it can happen), here’s what to do: You’ll receive an email notification from us letting you know that the payment didn’t go through. You’ll have until midnight to make the payment and keep your monthly plan active. Simply log into your SumoSim web portal and navigate to your subscription plan Click retry payment to pay your remaining balanceFew readers

• When will I be billed for my plan?

  Your billing date will be the same each month, based on the day you signed up. Any plan changes or added services will be applied in your next billing cycleFew readers