• Refund Policy

  Refund Policy This document outlines the terms and conditions under which a customer can request and receive a refund for a SumoSim Subscription.   Refunds are not automatically processed through customer dashboard; SumoSim customers must contact a customer service agent for assistance with refunds.  To request a refund, customers must contact a SumoSim customer support using the Chat Box while logged into their online account.  After receiving the customer's issue details, a customer serviSome readers

• What Happens After You File a Complaint?

  Once we receive your complaint, we will: Acknowledge Complaint: We will acknowledge your complaint within 24 hours . Investigate the Issue: We will review the details of your complaint and conduct a thorough investigation. This may involve speaking with relevant staff members, checking records, and gathering any necessary information. Provide a Response: We aim to resolve your complaint as quickly as possible. We will provide a response within 1-2 business days, detailingSome readers

• How to File a Complaint?

  At SUMOSIM, we value our customers and are committed to providing the highest level of service. However, we understand that sometimes issues may arise, and we are dedicated to resolving any concerns you may have. This Complaints Policy outlines how to submit a complaint, how we handle complaints, and the steps we take to address your concerns. How to File a Complaint? If you have a complaint, we encourage you to contact us as soon as possible so we can address the issue promptly. You can fSome readers

• Escalating a Complaint?

  If you are not satisfied with our response or the resolution we offer, you may request to escalate the complaint. At that point: You will be referred to a senior manager or a designated complaints officer who will review the matter. We will provide you with an updated response within 1-2 business days of escalation.Some readers