• What should I do to suspend my service if my phone is lost or has been stolen?

  We're sorry to hear about your phone. To suspend service on your current device, simply visit our website and contact our Help Team via Live Chat. f you recover your phone (fingers crossed!), get a new one, or switch to a temporary device, just open the app or reach out to our Help Team again. We’ll have you back up and running in no time!Some readers

• Why is my data not working when I'm abroad?

  Looks like your data might be on strike—understandable, considering the 9-to-5 grind! But don’t worry, there’s usually an easy fix. The most common reason for this is that Data Roaming isn’t turned on. To enable it: Go to your settings Select your SIM Turn Data Roaming to On Your eSIM might be switched off, Airplane Mode could be on, or you might be in an area with weak signal. Try checking these and restarting your device. Another possibility is thatSome readers

• How can I contact SumoSim customer support?

  You can contact our customer support team by emailing hello@sumosim.com or by using the live chat on our website.Few readers

• What should I do if I’m having trouble with my signal or data?

  If you're having signal or data issues, try restarting your device first. You can also check our service status page to see if there are any known outages. If the problem continues, feel free to reach out via live chat — we’re here to help.Few readers

• How can I view my device’s signal strength?

  The signal bars in the upper-right corner show how strong your mobile connection is: more bars mean a better signal. You might also notice indicators like 3G, 4G, LTE, or 5G next to the bars. These let you know what kind of network you're connected to, with 5G offering the fastest speeds. If you’re using an iPhone, swipe down to access the Control Centre for a more detailed look at your network status.Few readers

• Why isn’t my phone connecting to the network?

  Start by checking the basics: Make sure Airplane Mode is turned off Ensure Mobile Data is switched on Confirm there are no network outages in your area Still no luck? While you're connected to Wi-Fi, reach out to our Help Team via live chat on our website - we’re here to get you back up and running.Few readers

• I'm unable to send or receive messages.

  Let’s run through a few quick checks to get you back on track: Do you have a strong network signal? Is your phone bill paid and current? Have you missed a software update on your phone? Tried turning your phone off and on again? If messages still aren’t coming through, our Help Team is ready to assist—just reach out via live chat on our website.Few readers